Frequently Asked Questions
Everything you need to know about our professional-grade USB charging and data solutions.
What shipping methods are available for international orders?
We offer global shipping via trusted couriers like DHL, FedEx, and UPS. Shipping costs and delivery times vary by region and are calculated at checkout based on the weight and dimensions of your hardware.
Do Cambrionix products come with a warranty?
Yes, all Cambrionix hardware is supplied with a standard 12-month manufacturer’s warranty covering defects in materials and workmanship under normal use.
What is your return policy for hardware components?
Unused and unopened hardware can be returned within 30 days of purchase, subject to a restocking fee. Please contact our support team to obtain a Return Merchandise Authorization (RMA) before shipping items back.
Are Cambrionix USB hubs compatible with both Mac and Windows?
Our professional USB hubs and chargers are designed to be cross-platform compatible, supporting Windows, macOS, Linux, and ChromeOS for seamless data transfer and device management.
How do I access the latest firmware updates for my device?
Firmware updates can be downloaded directly from our website's support portal. We recommend using our LiveViewer software to easily manage and apply updates to your Cambrionix hardware.
What payment methods do you accept for business orders?
We accept all major credit cards, PayPal, and bank wire transfers. For established business customers, we also offer the option to apply for credit terms and pay via purchase order.